About

Operational Excellence (OpEx) is the optimal use of people, processes and products to facilitate the successful implementation of a strategy to achieve operational efficiency and cost optimization. These are essential in transforming an organization to attain best-in-class, world class standards.

Qcert provides innovative, fully proven, structured OpEx frameworks and templates, derived from mapping and modelling of an organizations systems, operating instructions and processes to:

• solve business challenges
• improve on growth, profitability and efficiency
• ensure sustainable cost reduction
• adapt consistent strategy execution
• deliver outcomes that create value for customers

OpEx is achieved by seeking optimization in such areas as:

• profitability modelling based on value proposition on sales, expenses & revenue
• process mapping in flow diagrams defining the “to be” states that eliminate waste and non-value adds.
• entry to new markets requiring the understanding of customer needs, assessing internal capabilities, prioritize and selection.
• introducing new products considering diversification and its associated risk using eg Ansoff Matrix (aka product/market expansion grid) framework.
• customer acquisition through the connection between advertising and customer relationship management.
• competitor analysis using such frameworks eg SWOT analysis, strategic group analysis, growth share matrix, perceptual mapping.
• digital transformation that embraces digital strategies making it easier for customer interaction.
• change management focusing on human behavior element, different approaches, components and processes.
• strategy alignment that encompasses Organizational & IT infrastructure alignment with users, marketplace and customers. 

Concepts, methods and tools used for broad-based OpEx deployment include:

• Quality, efficiency and productivity improvements - BPR; JIT; Six Sigma, Lean thinking, TQM. 
• Continuous improvements - use of P-D-C-As as never ending cycles until a  “to be” state is achieved.
• Process structuring frameworks - use of DMAIC with Kaizen activity for each project; BPM for managing and optimizing business processes.
• Leadership effectiveness - Strategy setting & alignment (BSC); Process & IT organization; Performance management; Human capital development.
• Managing relationships - CRM for connecting customer interactions.ERP for integrated management of main business processes.  
• Lean fundamentals - 5s, Standard work, Value streams (VSM), SIPOC process scoping interaction diagrams;
• Process maturity, workflows and capability models - CMMI; ITIL; CoBIT; ISO 9001+ standards. 

Qcert offers Operational Excellence (OpEx) training, business and management consulting on a stand-alone or on full package basis, in four areas namely;
OpEx 1 - Sensitization and Exposure
OpEx 2 - Digital Awareness & Upskilling
OpEx 3 - Optimizing Supply Chain
OpEx 4 - Enhancing Customer Experience