Operational Excellence Specialists
assisting organizations to deliver enhanced Value to the Customer at the exact moment they desire it, at the lowest cost, with the smallest effort, and at the price the customer is willing to pay
About
Qcert provides innovative, fully proven, structured OpEx frameworks and templates, derived from mapping and modelling of an organizations systems, operating instructions and processes to:
- solve business challenges
- improve on growth, profitability and efficiency
- ensure sustainable cost reduction
- adapt consistent strategy execution
- deliver outcomes that create value for customers
- profitability modelling based on value proposition on sales, expenses & revenue
- process mapping in flow diagrams defining the “to be” states that eliminate waste and non-value adds.
- entry to new markets requiring the understanding of customer needs, assessing internal capabilities, prioritize and selection.
- introducing new products considering diversification and its associated risk using eg Ansoff Matrix (aka product/market expansion grid) framework.
- customer acquisition through the connection between advertising and customer relationship management.
- competitor analysis using such frameworks eg SWOT analysis, strategic group analysis, growth share matrix, perceptual mapping.
- digital transformation that embraces digital strategies making it easier for customer interaction.
- change management focusing on human behavior element, different approaches, components and processes.
- strategy alignment that encompasses Organizational & IT infrastructure alignment with users, marketplace and customers.
- Quality, efficiency and productivity improvements - BPR; JIT; Six Sigma, Lean thinking, TQM.
- Continuous improvements - use of P-D-C-As as never ending cycles until a “to be” state is achieved.
- Process structuring frameworks - use of DMAIC with Kaizen activity for each project; BPM for managing and optimizing business processes.
- Leadership effectiveness - Strategy setting & alignment (BSC); Process & IT organization; Performance management; Human capital development.
- Managing relationships - CRM for connecting customer interactions.ERP for integrated management of main business processes.
- Lean fundamentals - 5s, Standard work, Value streams (VSM), SIPOC process scoping interaction diagrams;
- Process maturity, workflows and capability models - CMMI; ITIL; CoBIT; ISO 9001+ standards.
Qcert offers Operational Excellence (OpEx) training, business and management consulting on a stand-alone or on full package basis, in four areas namely;
OpEx 1 - Sensitization and Exposure
OpEx 2 - Digital Awareness & Upskilling
OpEx 3 - Optimizing Supply Chain
OpEx 4 - Enhancing Customer Experience
Services
1. Sensitization & Exposure
The proposed training workshops on sensitization and exposure to Operational Excellence(OpEx) mindset entail taking a 360o management perspective in overcoming an organizations growth and efficiency challenges.
Learn More2. Digital Awareness & Up-skilling
In this digital world, organizations are facing the reality of maintaining and recruiting a workforce that has deep familiarity with technology and responds best to those who demonstrate digital relevance or presence.
Learn More3. Optimizing Supply Chain
Today’s Supply chains are increasingly interconnected, complex and global with many entities working in tandem to source, convert and deliver products to customers.
Learn More4. Enhancing Customer Experience
With the growing number of communication channels, brands are increasingly turning to technology platforms as a way to improve customer experience.
Learn MorePartners
Testimonials
Contact
- Beijing Rd, Off Mombasa Rd
- P.O. Box 16429-00600 Nairobi, Kenya
- +254-722-350-270 - CEO & E.D - James Kirika
- qcertkenya@gmail.com
- 9:00 am - 5:00 pm
